Repair to existing furnace. Replaced furnace Ignitor.
At about 11PM on a Sunday night I discovered that my furnace had stopped heating. It was 21 degrees out. I called CRT shortly after they opened the next morning. Being a new customer I was prepared for some delay in service. The lady who answered was very friendly and understanding. She arranged for a service call and within the hour a tech was at my door. He was very professional and within a short period of time had diagnosed my problem. He left to get the needed part and was back within the hour. He installed the new part and in no time i had heat again. He was thorough and explained everything to me as he worked including tips for keeping my unit running well. I was expecting a hard sell to buy a new system since my furnace is 20 yrs old. Instead I got good advice and good service on what turned out to be a perfectly good furnace. I talked to him about a service contract and again...instead of a hard sell he explained the basics and told me how to proceed if I wanted that service. The price seemed reasonable and fair. I probably will get a service contract and will definitely use CRT's services again in the future if required. I would highly recommend CRT for any HVAC service to any of my friends or neighbors. What I thought might be an unpleasant experience was just the opposite. A very positive experience.
Repair existing a/c unit and install new furnace
These guys came in and cleaned up the mess left by a shoddy installation of another. They managed to salvage the new a/c unit that I had installed earlier this past summer that didn't work correctly all season. The new a/c unit was not compatible with my existing furnace, therefore polluting the new unit and rendering the furnace in such a precarious state for the upcoming winter, I decided to replace that too. They had to make two separate follow up visits for minor tweaks, but were always prompt and pleasant.
A tech fixed several spots in the attic ductwork that were sucking hot attic air into the A/C system. He patched a weak spot in the sheet metal trunk section by using special tape, and he trimmed a frayed section of the flexible duct so that it could be cleanly reconnected. He also fashioned a cover for the filter housing out of the broken original cover. He explained these band aids should be quite durable, but recommended that I have Chris come back out to price a few options for replacing some of these aging 20+ year-old components.
The heat wave in our area, together with my own work schedule, made it difficult for us to schedule a mutually convenient appointment. But once it was scheduled, the tech showed up on time, was easy to work with, and explained everything I wanted. I look forward to working with this company on the larger jobs to come.
CRT analyzed the problem I was having with my A/C unit not keeping up with the desired temperature during the hottest time of the day. They provided me with answers to remedy this problem and provided the requested estimates to complete the work. They also added refrigerant to my system because it was slightly low.
I was very satisfied with the work and recommendations they provided to me. I will most likely have them come out to do my follow up work when I can afford to do so. I would recommend them to anyone looking for HVAC work. They were quick to respond, arrived on time and very professional.
Wow! First time a company told me what to try to prevent a service call, and then called back the next day to see if it worked. My regular H/A people couldn't come for 4 days. CRT came next day. They told me what my problem might be before they came, they were right, thank goodness. My system was low on R-22, (4lbs). Told us how to clean out side unit with cheap fix, (would cost them $100.00). Paid $384.00 after 10% coupon.
They showed up when they said they would. Fixed my a/c and made us happy.
CRT Mechanical Heating & Air Conditioning installed heater and air conditioner for us about a couple of weeks ago.
I got another estimate from somebody else, but their price was $1500 more than him. He came on time. He finished the job in few hours and did a nice job. He gave us 10 years of warranty, which was 5 years more than the other company, so I was pretty happy with him.
I would use him again in the future too.
(Transcribed from a telephone interview)
I had just installed a new thermostat from Home Depot because the old one was a touch screen and no longer responding to the touch. I also had an occasional problem with the old one where the fan would run occasionally, even when the thermostat was set to off. Very odd. So the new one is a touch screen that also communicates with my router so I can control it from any computer or my phone, cost $100. The online interface was very buggy, didn't work at all to my expectations. The major problem was the fan was running CONSTANTLY with the new thermostat. I thought there must be some problem with my system somewhere, I need to get a professional in here. I found CRT and they were in the area, had a great rating, and MANY positive reviews. I called in around 2 PM, and was told that they were extremely busy, how late could someone stop by. My day was free, so I had no time constraints. Chris showed up about 7:30 PM, after an obviously long day. He checked over my entire system, spent about an hour testing everything. Ultimately, Chris told me that the big box store thermostats were garbage; we should try a pro grade one he had with him, even though it was just a basic thermostat, no bells or whistles. Once that was hooked up, the system worked perfectly, no constantly running fan. Chris then broke out this big binder with all his pricing and first off explained that regardless or time of day, or day of week, or even holiday, the cost of the service call was $75. It's nice to know there is a company out there not gouging you because it might be a Sunday night or Christmas. Then he showed me in the book to cost to repair the particular thermostat he had just installed. $222. I thought that was pretty high, but he didn't charge me the cost of the thermostat PLUS the cost to repair / troubleshoot. Reminds me of a story I heard years ago: A giant ship engine failed. The ship's owners tried one expert after another, but none of them could figure out how to fix the engine. Then they brought in an old man in his eighties who had been fixing ships since he was a young man. He carried a large bag of tools with him, and when he arrived, he immediately went to work. He inspected the engine very carefully from top to bottom. Two of the ship's owners were there watching this man and hoping he would know what to do. After looking things over, the old man reached into his bag and pulled out a small hammer. He gently tapped something. Instantly, the engine lurched into life. He carefully put his hammer away. The engine was fixed! A week later, the owners received a bill from the old man for ten thousand dollars. "What?!" the owners exclaimed. "He hardly did anything!" So they wrote the old man a note saying, "Please send us an itemized bill." The man sent a bill that read: Tapping with a hammer.............. $ 2.00 Knowing where to tap............... $9,998.00 Moral of the story? Effort is important, but knowing where to make an effort makes all the difference! Chris put in a lot of effort in checking everything out and determining the source of the problem. I would have never figured it out on my own. Well worth the price he charged. At the end, the total came out to $317 and change. I mentioned the coupon he had for 10 off, and he tried to take 10% off. I corrected him and told him it was $10 off, and he called it an even $300. I would highly recommend CRT and if you're lucky Chris will come out and solve your problems.